FITPASS · Partner Product
Partner Health & Churn
Early Warning System
An agentic system that watches partner supply, utilization, and payout signals across 12,000+ gyms, studios, and sports facilities in 150 cities, and flags at-risk partners to city heads before they go silent.
Today: FITPASS is reactive. A partner either reaches out when something's wrong, or they quietly stop listing slots and vanish with no intervention.
This system: continuously scores every partner, tiers them A through E by value and demand context, and routes the ones losing health to the right city head before churn happens.
Continuous Signal Monitor
Slots listed · slots booked · attendance · payout per slot, by partner
Agent Orchestrator
Computes health score, assigns tier, decides what needs deeper checking
↻ re-checks low-confidence signals before flagging
Supply & Demand Check
Utilization rate vs. partner's own 3-month baseline
Payout Trend Analysis
Month-over-month payout, slots listed shrinking
City Demand Context
Is the city's demand pool also soft, or is this partner-specific
Tier & Risk Verification
Confirms tier (A–E) by payout-per-slot + demand density, confirms risk isn't noise
A · Premium
B
C
D
E · Entry
At risk, confirmed
Route to City Head
Monthly email: Tier A/B inline, Tier C–E via dashboard link
Stable
Log & Continue Monitoring
Updates baseline, no action needed this cycle
Dashboard + CRM Sync
City head claims partner, logs outreach, status mirrors to CRM for manager visibility
Next cycle's before/after analysis checks whether contacted partners recovered, which feeds back into how the health score weighs each signal. The system gets sharper at predicting real churn instead of flagging every dip.
Input / monitoring
Orchestration
Signal checks
Verification & tiering
Action & routing
Interface / system of record